Shipping policy

Shipping Policy

At Caravan Prime, we work to deliver your car accessories safely and efficiently. Please review our shipping information before placing your order.

1. Order Processing

Orders are processed after payment confirmation. Processing times may vary depending on product availability, order volume, holidays, and other circumstances.

You will receive a shipping confirmation and tracking information once your order has shipped, where tracking is available.

2. Shipping Within the United States

We offer shipping throughout the United States.

Estimated delivery time: 5–10 days after shipment, subject to carrier and destination.
Free shipping: Available on orders over $100 USD shipped within the United States.
Orders below $100 may be subject to shipping fees displayed at checkout.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.

3. International Shipping

Yes, we ship internationally to eligible destinations.

International shipping rates, delivery estimates, and availability may vary by destination and will be shown at checkout where available.

Customers are responsible for any applicable customs duties, import taxes, or other charges unless stated otherwise at checkout or required by applicable law.

Some products may not be available for delivery to certain countries due to shipping restrictions.

4. Tracking Your Order

Once your order has shipped, we will send you a shipping confirmation with tracking information when available.

Please allow time for tracking information to update after the carrier receives your package.

5. Incorrect Shipping Address

Please double-check your shipping address before completing your purchase. If you notice an error, contact us as soon as possible.

We cannot guarantee address changes after an order has been processed or shipped. Additional shipping costs may apply if a package must be reshipped due to an incorrect address supplied by the customer.

6. Delayed, Lost, or Missing Packages

If your package is delayed, please check your tracking information first. If the package appears lost or has not arrived within a reasonable period after the estimated delivery date, contact our customer support team.

We will help investigate the issue with the shipping carrier. Delivery investigations and resolutions may depend on the carrier's findings.

7. Damaged Packages

If your order arrives damaged, contact us promptly with your order number and photos of the package and affected items. We will review the issue and assist with an appropriate resolution.