Refund policy

Return and Refund Policy

At Caravan Prime, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

1. Return Window

We accept return requests within 30 days of delivery. To qualify for a return, your item must be unused, in its original condition, and returned with its original packaging, where applicable.

Some items may be ineligible for return due to hygiene, safety, or other product-specific restrictions. Please contact us before sending an item back.

2. How to Request a Return

To request a return, contact our customer support team with your order number, the item you wish to return, and the reason for your request.

Please wait for return instructions and authorization before shipping any item back. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. We will review the case and help arrange an appropriate resolution, which may include a replacement or refund.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law or the return is due to our error.

5. Return Shipping Costs

Customers may be responsible for return shipping costs for standard returns. If an item arrives damaged, defective, or incorrect due to our error, please contact us for assistance with return shipping arrangements.

6. Exchanges

If you would like to exchange an item, please contact our customer support team. Exchanges are subject to product availability and approval.

7. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.